F A Q' s
Welcome to our FAQ section! Below you'll find quick answers to the most common questions our customers ask. Can’t find what you need?
General Questions
What is GSMultiMart?
GSMultiMart is a family-run online store offering affordable, problem-solving products across categories like home, kitchen, fitness, storage, and more.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD with no extra charge. Phone verification is required before dispatch.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders easily.
Where are you located?
We operate from Greater Noida, Uttar Pradesh, India.
Can I place a wholesale or bulk order?
We currently do not accept wholesale or bulk orders. GSMultiMart is a retail-only platform.
Shipping & Delivery
Where do you ship?
We currently ship all over India only.
Which courier services do you use?
We use trusted partners like Blue Dart, DTDC, Delhivery, and others.
How long does delivery take?
Processing takes 1–2 days, and shipping typically takes 5–7 business days.
Is shipping free?
Will I receive tracking details?
Will I receive tracking details?
Yes! You’ll receive tracking info via email, SMS, and on our tracking page once your order ships.
Payment
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) via Razorpay.
Is there any extra charge for COD?
No, COD is free, but we verify your order by phone before dispatch.
Is it safe to pay online on GSMultiMart?
Yes, all payments are securely processed through Razorpay, one of India’s most trusted payment gateways.
Return & Refund
What is your return policy?
You can request a return within 7 days of
delivery. An unboxing video is required.
Are there any return charges?
Yes, return shipping costs ₹70, payable by the
customer.
How long does it take to get a refund?
Refunds are processed within 8–15 business days to your original payment method or bank (for COD).
Best Quality
The Best Quality, Just a Click Away,
Quality Ships Fast
Free Shipping
Enjoy free shipping with customs and duties taxes included.
Cash on Delivery
Order Now, Pay Later at Your Doorstep,
Easy, Safe, Reliable
Easy Returns
Please make sure the items are in undamaged condition.