F A Q' s

Welcome to our FAQ section! Below you'll find quick answers to the most common questions our customers ask. Can’t find what you need?

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General Questions

What is GSMultiMart?

GSMultiMart is a family-run online store offering affordable, problem-solving products across categories like home, kitchen, fitness, storage, and more.
Do you offer Cash on Delivery (COD)?

Yes, we offer COD with no extra charge. Phone verification is required before dispatch.
Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account helps you track orders easily.
Where are you located?

We operate from Greater Noida, Uttar Pradesh, India.
Can I place a wholesale or bulk order?

We currently do not accept wholesale or bulk orders. GSMultiMart is a retail-only platform.

Shipping & Delivery

Where do you ship?

We currently ship all over India only.
Which courier services do you use?

We use trusted partners like Blue Dart, DTDC, Delhivery, and others.
How long does delivery take?

No, you can checkout as a guest. However, creating an account helps you track orders easily.
Is shipping free?

Yes, Free shipping with customs and duties taxes included.
Will I receive tracking details?

Yes! You’ll receive tracking info via email, SMS, and on our tracking page once your order ships.

Payment

What payment methods do you accept?

GSMultiMart is a family-run online store offering affordable, problem-solving products across categories like home, kitchen, fitness, storage, and more.
Do you offer Cash on Delivery (COD)?

Yes, we offer COD with no extra charge. Phone verification is required before dispatch.
Is it safe to pay online on GSMultiMart?

Yes, all payments are securely processed through Razorpay, one of India’s most trusted payment gateways.

Return & Refund

What is your return policy?

You can request a return within 7 days of delivery. An unboxing video is required.
Are there any return charges?

Yes, return shipping costs ₹70, payable by the customer.
How long does it take to get a refund?

Refunds are processed within 8–15 business days to your original payment method or bank (for COD).

Best Quality

The Best Quality, Just a Click Away,
Quality Ships Fast.

Free Shipping

Enjoy free shipping with customs and duties taxes included.

Cash on Delivery

Order Now, Pay Later at Your Doorstep,
Easy, Safe, Reliable.

Easy Returns

Please make sure the items are in undamaged condition.